Shipping & Returns

4. Shipping and Delivery

• We aim to dispatch all orders within 2-3 business days.
• Delivery times are estimates and may vary due to factors beyond our control.
• All orders are shipped via a tracked service. We are not responsible for delays or packages lost or damaged by the shipping carrier, though we will assist you in lodging a claim with the carrier.
• You are responsible for ensuring your shipping address is correct. Perlore is not liable for items delivered to an incorrect address provided by the customer.

5. Returns, Refunds and Exchanges

• We offer returns on unworn and undamaged items within 14 days of delivery.
• The item must be in its original, saleable condition, and in the original packaging.
• The cost of return shipping is the responsibility of the customer.
• Refunds will be processed to the original payment method after the item has been inspected.
• This policy is in addition to your rights under Australian Consumer Law for faulty or misrepresented products. Please refer to our separate Jewellery Warranty terms for information on manufacturing defects.