Terms & Conditions

Perlore Website: Terms & Conditions

Welcome to Perlore. The following Terms & Conditions govern your use of the Perlore website and the purchase of any products from our online store. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website.

1. General

This website is operated by Perlore, a business based in Sydney, New South Wales, Australia. Throughout these terms, the words "we," "us," and "our" refer to Perlore. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes.

2. Products and Pricing

  • All products are subject to availability.
  • We make every effort to display the colours and details of our products as accurately as possible. However, the colours you see on your screen may vary depending on your monitor settings.
  • All prices are shown in Australian Dollars (AUD) and are inclusive of GST.
  • We reserve the right to change prices at any time without prior notice.

3. Orders and Payment

  • Your placement of an order constitutes an an offer to purchase the products. All orders are subject to our acceptance.
  • Upon placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order, but rather confirms that we have received it.
  • We reserve the right to refuse any order for any reason.
  • Payment must be made in full at the time of purchase. We accept various payment methods as indicated on our website.

4. Shipping and Delivery

  • We aim to dispatch all orders within 3-5 business days.
  • Delivery times are estimates and may vary due to factors beyond our control.
  • All orders are shipped via a tracked service. We are not responsible for delays or packages lost or damaged by the shipping carrier, though we will assist you in lodging a claim with the carrier.
  • You are responsible for ensuring your shipping address is correct. Perlore is not liable for items delivered to an incorrect address provided by the customer.

5. Returns, Refunds and Exchanges

  • We offer returns on unworn and undamaged items within 14 days of delivery.
  • The item must be in its original, saleable condition, and in the original packaging.
  • The cost of return shipping is the responsibility of the customer.
  • Refunds will be processed to the original payment method after the item has been inspected.
  • This policy is in addition to your rights under Australian Consumer Law for faulty or misrepresented products. Please refer to our separate Jewellery Warranty terms for information on manufacturing defects.

6. Intellectual Property

  • The content of this website, including all text, images, logos, and designs, is the property of Perlore and is protected by Australian and international copyright laws.
  • You may not use any content from this website without our express written permission.

7. Limitation of Liability

  • Perlore shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our website or products.
  • Our liability for any faulty goods is limited to the repair, replacement, or refund of the purchase price, as determined by our Jewellery Warranty and Australian Consumer Law.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact us at: